Nobody Likes Conflict
Most individuals respond instinctively to conflict and our natural reaction is either FIGHT or FLIGHT.
Individuals in FLIGHT tend to ignore conflict in the hope that it will go away.
Individuals in FIGHT tend to damage interpersonal and team dynamics.
Both of these have a detrimental effect on the individuals concerned, an impact on the wider team and an impact on the business.
What do you do when conflict arises?
The key is to deal with conflict early in a manner that enables you to manage difficult situations while building a platform for improvement. We call this constructive conflict management.
Dealing with conflict is counter intuitive and it is hard to learn the skills in the middle of a dispute. We follow the Army’s philosophy, that time spent in training bears considerable dividends during operations.
Individuals who have received training and acquired good conflict management skills will feel more empowered and perform with greater confidence.
Central to our approach is the requirement to develop individuals self-awareness and improve their interpersonal communication. Both skills are essential for good teamwork and leadership, so investment by organisations in this area will pay considerable dividends in the longer term.
North Light Solutions currently offers training in:
- Conflict management
- Team conflict and leadership
- Conflict management for project managers
- Sexual harassment – changing the dynamic
- Conflict prevention through employee engagement
North Light Solutions products are based on:
- Tasters – 30 mins
- Lunch time workshops – 90 mins
- Masterclasses – 1 day
- Full package 2-4 days
- Bespoke – as required
Training is delivered based on groups of 8-12 maximum.
If you are considering conflict management training and want to know more about the options and packages that we have available, please ring us or e-mail us in the first instance. We look forward to helping you.